1. Home
  2. FAQ
❓ Frequently Asked Questions

Okdajee FAQ — All your questions answered in one place

From registration to withdrawals, bonuses to responsible gaming — find straightforward answers to all your Okdajee questions right here.

50+ FAQs Fully in Bengali 24/7 Support
💬
❓ ✅ 📖
Search by topic

What would you like to know?

Registration & Account

Questions about opening an account, KYC verification, changing your password, and account management.

Deposits & Withdrawals

All questions about deposits, withdrawal methods, processing times, and payments.

Bonuses & Promotions

Questions about the welcome bonus, cashback, free spins, and promotional offers.

Games & Slots

Slot games, Live Casino, RTP, game rules, and technical issues.

App & Downloads

Questions about installing and updating the Android and iOS apps, and mobile gaming.

Security & Support

Questions about account security, responsible gaming, self-exclusion, and support.

Full FAQ

Detailed FAQ

Each section below contains detailed answers to important questions about Okdajee.

Registration & Account

No, opening an account at Okdajee is completely free. There is no registration fee, monthly subscription, or hidden charges. Simply complete registration with accurate information.

The minimum age to register at Okdajee is 18. You must provide your correct date of birth at registration, and complete KYC using a national ID or passport before making any withdrawal. Accounts belonging to minors are strictly prohibited.

No. Only one account per person is allowed. If multiple accounts are found for the same individual, all accounts will be closed and the balance may be forfeited. If you can't remember your previous account, please contact support.

You can start playing right after registration, but KYC must be completed before any withdrawal. Uploading a photo of your national ID or passport typically takes 24–48 hours to verify.

Click the "Forgot your password?" link on the login page. Enter your registered email and a reset link will be sent to you. The link is typically valid for 30 minutes. If you don't see the email, check your spam folder or contact support.
Deposits & Withdrawals

Okdajee supports deposits via mobile banking, bank transfer, and various e-wallet options. You can find the full list of active payment methods in the Cashier section.

Minimum and maximum deposit limits vary depending on the payment method you choose. Check the Cashier section or Promotions page for the latest limits. Special first-deposit limits may apply for new members.

Withdrawal requests are typically processed within 1–3 business days. Incomplete KYC verification may extend this timeframe. VIP members enjoy priority processing for faster withdrawals.

Deposits are processed instantly in most cases. Occasionally, banking system delays may add 15–30 minutes. If your deposit hasn't arrived, contact okdajee Live Chat Support with a screenshot of your payment for a quick resolution.

Okdajee generally does not charge any processing fee for withdrawals. However, your bank or mobile banking service may apply its own transaction fees — this is outside Okdajee's control.
Bonuses & Promotions

Your welcome bonus is credited automatically after your first deposit. In some cases a bonus code may be required — check the promotions page. A minimum deposit amount may apply to qualify for the bonus.

A Wagering Requirement means you must wager a set multiple of your bonus amount before you can withdraw it. For example, a 30x requirement on a 100 BDT bonus means you need to place 3,000 BDT in bets before withdrawing. Each bonus has its own specific terms.

Yes, winnings from free spins can be withdrawn, but the applicable Wagering Requirement must be met first. A maximum win cap on free spin winnings may also apply. Full terms are outlined in the relevant promotion's rules.

Okdajee regularly offers daily login bonuses and special promotions. Log in to your account to see current offers. The type and value of promotions may change over time.
Games & Slots

Okdajee offers more than 1,000 games — including slots, Live Casino (baccarat, roulette, blackjack), video poker, table games, and more. Titles from the world's leading game providers are available.

RTP (Return to Player) is the percentage of total bets a game pays back over the long run. For example, a 96% RTP means that for every 100 BDT wagered, an average of 96 BDT is returned. This figure is determined by independent audits of the game provider — Okdajee does not alter it.

If your internet connection drops during a game, Okdajee's system saves the result of that round. Once you reconnect, you'll be able to see the outcome. If you believe a bet was lost unfairly, contact support with a screenshot.

Yes, okdajee's Live Casino features real professional dealers and streams games in real time. It's a fully live experience — no computer-generated results.
App & Downloads

Okdajee app directly Download Page available for download. You'll find the APK file for Android and the App Store link for iOS. An installation guide is also provided on that page.

To install a third-party APK on Android, go to your phone's Settings and enable "Unknown Sources" or "Install Unknown Apps." Navigate to Settings → Security → Unknown Sources, turn it on, then install the APK. If you still have issues, contact support.

No, a single account works for both the website and the app. Your balance, bonuses, and history are all synced across the same account.
Security, Responsible Gaming & Support

Yes. okdajee uses SSL 256-bit encryption, along with two-factor authentication (2FA), session timeouts, and automatic alerts for suspicious login activity. Your password is never stored in plain text.

Self-exclusion lets you voluntarily suspend your account for a set period. You can choose an exclusion period ranging from 6 months to permanent through the "Responsible Gaming" section in your account settings. You can also request it through our support team.

You can reach Okdajee support via live chat or email. Live chat is available 24/7. For urgent issues, use live chat — it's the fastest option.

Okdajee will never ask for your password or OTP by phone, email, or chat. If anyone contacts you claiming to be Okdajee and asks for your details, it's a scam. If this happens, change your password immediately and notify Okdajee support.

You can set daily, weekly, or monthly deposit limits in the Responsible Gaming section of your account settings. Lowering a limit takes effect immediately; increasing one requires a 72-hour waiting period.
About Us

Okdajee FAQ — Why It Matters

Okdajee believes an informed player is the best player. Our FAQ was built around real questions from thousands of members across Bangladesh, so you can find quick answers whenever you need them.

New members often have questions — how to deposit, when to expect a bonus, what KYC is, and how long withdrawals take. This FAQ covers all of that in detail so you don't have to wait for support.

There are many misconceptions about gaming. Okdajee wants its members to play with accurate information. Understanding RTP, Wagering Requirements, and self-exclusion leads to a much better gaming experience.

If you can't find the answer you need, our 24/7 Live Chat support is always ready to help. You're welcome to chat in Bengali — no issue is too small for us.

If you can't find your answer, contact support

Live Chat
24/7 Instant Help — in Bengali
Email Support
Response Time
Chat: Instant | Email: Within 24 hours
Join Now
Useful Links

Jump straight to where you want to go

📝
Register
Open a free account
🔑
Log In
Log in to your account
📱
App Download
Get the Mobile App
🛡️
Responsible Gaming
Play Safe
🎰
Slot Games
View All Slots
👑
VIP Program
Special Benefits
🎲
Live Casino
Play Now
ℹ️
About Us
About Okdajee
💬

Still have questions? We're here to help

If you can't find your answer in the FAQ, the Okdajee support team is available 24/7 to help. Or register now and start gaming.

Register for free Log In Browse Games
বাংলা